Privacy Policy

neurocraft-hub Ltd ("we", "us", or "our") operates the neurocraft-hub.com website. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our website and services.

Information We Collect

We collect several types of information for various purposes to provide and improve our services to you.

Personal Data

While using our services, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. This may include:

• Name
• Email address
• Postal address
• Information about your lifestyle and preferences (for styling services)
• Photographs (if provided for virtual consultations)

Usage Data

We may also collect information about how the website is accessed and used. This usage data may include information such as your browser type, browser version, the pages you visit, the time and date of your visit, and other diagnostic data.

How We Use Your Information

neurocraft-hub uses the collected data for various purposes:

• To provide and maintain our services
• To notify you about changes to our services
• To provide customer support
• To gather analysis or valuable information so that we can improve our services
• To monitor the usage of our services
• To detect, prevent, and address technical issues
• To send you information about our services that may be of interest to you, where you have consented to receive such communications

Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: Processing is necessary for the performance of a contract with you or to take steps at your request prior to entering into a contract.
• Legitimate interests: Processing is necessary for our legitimate interests, such as improving our services, provided these interests do not override your fundamental rights.
• Consent: Where you have given explicit consent for us to process your data for specific purposes, such as receiving marketing communications.

Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Client records relating to styling services are retained for six years following our last interaction, in accordance with our professional obligations and to allow for potential follow-up enquiries.

Data Security

The security of your data is important to us. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Sharing of Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or serving you, so long as those parties agree to keep this information confidential.

We may disclose your information where required by law or in response to valid requests by public authorities.

Your Rights

Under data protection law, you have rights including:

• Right of access: You can ask for copies of your personal data.
• Right to rectification: You can ask us to correct inaccurate data or complete incomplete data.
• Right to erasure: You can ask us to delete your personal data in certain circumstances.
• Right to restriction: You can ask us to restrict the processing of your data in certain circumstances.
• Right to data portability: You can ask that we transfer your data to another organisation or to you.
• Right to object: You can object to the processing of your data in certain circumstances.

To exercise any of these rights, please contact us using the details provided below.

Third-Party Links

Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

• By email: [email protected]
• By post: neurocraft-hub Ltd, 47 Harrington Gardens, London SW7 4JU, United Kingdom

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data in accordance with the law. The ICO can be contacted at neurocraft-hub.com.